Here are the 3 Critical issues facing contact centres today

During 2017 Puzzel published a series of white papers. Debating some of the hottest issues in the contact centre industry, these documents were originally designed to create an interactive Puzzel community by providing a platform for discussion and encouraging learning and knowledge-sharing among customer service

Zen Internet and Persimmon Homes announce partnership

Zen Internet will provide Persimmon Homes, one of the UK’s leading home builders, with a Wide Area Network solution to connect their 28 regional operating businesses. With an annual turnover of more than £3bn, Persimmon delivered over 15,000 new homes in 2016 alone. In addition

LondonTV: Volunteers from the QBE Foundation brought festive cheer

Volunteers from the QBE Foundation brought festive cheer and tinsel aplenty to The Sick Children’s Trust’s London ‘Homes from Home’, decking the halls with snow-covered wreaths and preparing a fabulous meal for resident families with seriously ill children undergoing treatment at Great Ormond Street Hospital